Privacy Policy

Privacy Policy

Last updated: 14/03/2026

Lay-z-days Events (“we”, “us”, “our”) operates the Lay-z-days Events website (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Site.

We are committed to protecting your privacy and complying with applicable data protection laws including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant European Union regulations including the General Product Safety Regulation (EU) 2023/988 where applicable.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

Additionally, as you browse the Site we collect information about:

  • Individual web pages or products you view

  • Websites or search terms that referred you to the Site

  • Information about how you interact with the Site

We refer to this as Device Information.

We collect Device Information using technologies such as:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you make or attempt to make a purchase through the Site, we collect certain information from you including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely by payment providers)

  • Email address

  • Phone number

This is referred to as Order Information.

When we talk about Personal Information in this policy, we are referring to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfil orders placed through the Site

  • Process payments

  • Arrange shipping or delivery

  • Provide invoices and order confirmations

  • Communicate with customers

  • Screen orders for potential risk or fraud

We also use this information to:

  • Provide customer support

  • Manage bookings or event-related purchases

  • Improve our services and website

  • Send marketing communications where you have consented

Device Information helps us:

  • Improve and optimise our website

  • Analyse browsing behaviour and website performance

  • Detect security risks or fraudulent activity

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Contractual necessity – to fulfil orders and provide services

  • Legitimate interests – to operate and improve our website and prevent fraud

  • Consent – for marketing communications and optional cookies

  • Legal obligations – to comply with regulatory or tax requirements

4. Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors such as Stripe, PayPal, or Shopify Payments

  • Shipping and logistics providers

  • Marketing and analytics service providers

  • IT and website hosting providers

These providers only process your data to perform services on our behalf and must comply with applicable data protection laws.

We may also share your information if required to comply with laws or lawful requests from authorities.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyse traffic and performance

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

Order information may be retained for tax and financial record keeping obligations.

7. Your Data Protection Rights

If you are a resident of the UK or the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict processing of your personal data

  • Request data portability

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact details below.

You also have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner’s Office (ICO) in the UK.

8. EU General Product Safety Regulation (GPSR)

Where products are supplied to customers within the European Union, Lay-z-days Events may process certain personal information to comply with product safety obligations under the General Product Safety Regulation (EU) 2023/988.

Product Safety Communications

If required, we may use customer contact information to:

  • Notify customers about product safety warnings

  • Inform customers about product recalls

  • Provide updated safety instructions

  • Contact customers regarding corrective actions

This processing is carried out to comply with legal safety obligations.

Product Traceability

To comply with product traceability requirements, we may retain information including:

  • Order records

  • Product identification or batch numbers

  • Shipping and delivery details

  • Customer contact information

This allows products to be traced in the event of a safety concern or regulatory investigation.

Regulatory Reporting

Where legally required, relevant information may be shared with:

  • EU market surveillance authorities

  • Product safety regulators

  • Other parties involved in product safety investigations

Such sharing will only occur where necessary for legal compliance or consumer safety.

9. Data Security

We implement reasonable technical and organisational safeguards designed to protect your personal information from unauthorised access, misuse, disclosure, or loss.

Payments are securely processed through Shopify and authorised payment providers.

10. International Data Transfers

Your information may be transferred and processed outside of the UK or European Economic Area where our service providers operate internationally.

Where this occurs, we ensure appropriate safeguards are in place in accordance with data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised date.

14. Contact Information

For more information about our privacy practices or if you have questions, please contact us:

Lay-z-days Events
Email: lay-z-days@outlook.com
Telford Shropshire